Returns and complaints
To file a complaint or return a product, please follow the steps below: 

1. Return / complaint form
Fill out the return / complaint form and attach it to the package. The document should contain the following data: name and surname, e-mail address or correspondence address, telephone number, product number and reason for complaint, date of purchase and occurrence of the defect.

2. Product shipment
When submitting a complaint,or returning the product please send the product back with all its accessories and a copy of the proof of purchase.

3. Shipping

The claimed/returned product should be sent to the following address:
IMMABEE Julia Świątek
Oś. Stefana Batorego 82U/3
60-687 Poznań

Instructions on withdrawal from the sales agreement
Withdrawal form from the sales contract
Goods complaint form

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